Top 10 Help Desk Software For Startups In 2023

feb-univpancasila.idHelp desk Software – Starting a business is like riding a roller coaster. It’s thrilling, exciting, yet very challenging.

Whatever startup you choose to build, you have to find a way to make money, keep employees happy, and delight customers.

One thing that can help you achieve all three of the goals mentioned above is to provide good customer support.

How can a startup provide good customer support?

Managing a large number of queries manually is nearly impossible. What’s the alternative? Invest in help center software for your startup.

So, What Is A Help Desk?

The help desk is a tool that manages customer conversations across multiple communication channels. This allows you to manage large volumes of customer inquiries coming from multiple touchpoints – such as email, social media and live chat – under one roof. This ensures that your team never misses a question and provides timely assistance.

The help desk is quite popular among businesses. In fact, a 2022 HubSpot report shows that 60% of customer support teams use the help desk to manage customer inquiries.

Top 10 Help Desk Software For Startups in 2023

Help Desk Software

Given that help services are used by every other business, the options on the market are endless. Today, the help desk offers a variety of features to meet a variety of customer support needs. From query management to chatbot integration, automation to reporting and analysis – the help center has everything you need for all your customer support needs.

So how do you decide which helpdesk software is best for your startup?

In this article, we’ll explore the best support services for startups in 2023:

1. Hivers (Help Desk Software)

Built for teams at Google Workspace, Hiver is one of the best support services for startups with an easy-to-use interface. Hiver allows you to manage customer inquiries across multiple channels such as email, live chat, knowledge base and voice.

Hiver is one of the easiest software to use for startups. Teams can assign queries, track their status, and collaborate (without using Cc and so on) – all from within Gmail and without having to learn new software.

Apart from that, Hiver also offers other advanced features such as automation, analytics, SLA management, and customer surveys, at affordable prices.

What’s in it for startups?

  • • Hiver can be used by multiple teams across your organization, from customer support and finance to HR and IT.
  • • Hiver is very easy to set up and intuitive to navigate. Your team can start with minimal training. Moreover, it provides 24*7 support for all users on all plans.
  • • Hiver offers a Startup Program that allows you to use the support service for free for the first 6 months and 50% off thereafter. You can sign up for the Startup Program here.

2. Helping Scouts (Help Desk Software)

Help Scout is an online help desk ticketing system. This allows you to consolidate and track all customer inquiries in one place. You can also prioritize customer emails by type or urgency.

Help Scout provides several useful features such as workflow automation, agent performance reports, collision detection and response templates. It also comes with multiple levels of customization – this can be especially helpful for teams that have very specific requirements for their support services.

What’s in it for startups?

  • • Help Scout offers a separate program for startups, where you can use the software free for 6 months. The minimum requirement to be eligible for this program is that your startup must be less than 2 years old and generate an ARR of less than 1 million.
  • • Help Scout enables teams to offer support across multiple channels such as email and live chat. Teams can also build a self-service portal to help their customers with FAQs.

3. Front

Front is a help desk tool that allows teams to simplify seamless customer communications. It also allows team members to collaborate efficiently on customer inquiries and offers omnichannel support. Front’s intelligent automation and analytics let you automate repetitive tasks and optimize team performance.

What’s in it for startups?

  • • With Front, you can create a central repository of your customers’ data – their records, conversation history, and contact information that you can refer to when needed. This allows you to create better responses, making personalization easy and fast.
  • • This helpdesk ticketing tool offers a special starter plan for startups and small businesses starting at $19 per user per month.

4. New Table (Help Desk Software)

Freshdesk is a help desk platform that is popular among startups. Why? Teams can set up Freshdesk without much hassle and learn how to use the platform without extensive training.

One of the standout aspects of Freshdesk is that it helps teams offer multi-channel support – email, chat, social media and other channels – in 30+ languages.

What’s in it for startups?

  • • Freshdesk’s smart ticket assignment feature allows you to delegate customer inquiries to users based on their current workload or skills. You can also compile detailed reports to analyze team performance.
  • • It has a free plan for startups and small teams that can be used with up to 10 users. If you want to try a customer support tool and see how your team uses it, Freshdesk is a good choice.

5. Zoho Desk

Another popular customer service platform in the startup ecosystem is Zoho Desk. This helps route customer tickets to the right support agent – either manually or automatically. The platform also equips teams with performance reports that provide insight into the quality of customer support.

Zoho Desk is one of the best help desk software for startups. Through this tool, you can provide support across multiple platforms – email, chat, SMS messaging, cloud-based telephony, web forms, and so on.

What’s in it for startups?

  • • Zoho Desk provides advanced automation features, API integration, and a variety of collaborative features. This allows teams to share information seamlessly and provide a unified customer support experience.
  • • It offers a free plan for small teams , albeit with minimal features. It also provides express plans starting at $7 per user per month.

6. HubSpot Service Center

HubSpot Service Hub is one of the best helpdesk systems for startups. Service Hub has a dashboard that centralizes all customer queries and gives you complete visibility into what is happening with each query.

This way, you can ensure no questions are missed, and you can support customers in a timely manner.

What’s in it for startups?

  • • One standout function is Hubspot’s Conversational AI. It automatically captures voice data from customer interactions in CRM and provides deeper insight into the call. Rich customer data like this, can be very useful in training support teams and understanding day-to-day market trends and areas for improvement.
  • • It offers a free plan for startups and small businesses. The free plan offers minimal features, but is sufficient if you’re just starting out.